Online Returns, Cancellations & Shipping Claims
Online Return Policy: No refunds. Select items may be returned within 14 days of receipt for an e-gift card only. For sanitary reasons, we are unable to accept returns on pet beds, carriers, bowls, or housebreaking items such as washable pee pads, panties, and belly bands. Perishable items, customized items, holiday items, sale items, and special order items are final sale. Returned items must be in brand new, unused condition, free of dirt and hair, and accompanied by original tags, packaging, and receipt. Items that are dirty, damaged, chewed, or covered in pet hair will be rejected. Returned packages that were not postmarked within 14 days of original delivery date will be rejected. Original shipping charges are non-refundable.
Original shipping charges are non-refundable.
Please be sure that your item qualifies for return based on the policy details listed above, as any items that do not qualify will be returned to sender.
If your item qualifies for return under the policy details listed above, please send it back within 14 days of delivery with all original tags, packaging, and a copy of your order receipt to:
5195 S University Drive
Davie, FL 33328
You may use any shipping method of your choice, but please be sure to pack your items carefully and obtain tracking and insurance for your own protection, as we cannot be held responsible for packages that are lost or damaged in transit. Once your returned item has been received, we will issue an e-gift card in the amount of the purchase price of the item(s) to the email address and/or cell phone number listed on your original order. E-gift cards can be redeemed online at any time by entering your unique gift card code at checkout on shop.teacupspuppies.com. Please be sure to keep your unique gift card code in a safe place, as e-gift cards are same-as-cash and cannot be replaced.
Online Order Cancellations: You may cancel your order at any time prior to shipping by calling 954-985-8848, except in the case of any custom, special order, or made-to-order items. Once an order has shipped out, or a custom order has gone into production, no cancellations will be permitted.
Shipping & Damage Claims: Any merchandise that arrives damaged must be reported within 72 hours of delivery. Missing items and lost packages must be reported within 60 days of the date of purchase.