TeaCups' Online Department Hours of Operation
TeaCups' Online Department is available Tuesday through Friday from 11am to 5pm EST. Reach us by phone at +1(954)985-8848 or by email at info@teacupspuppies.com.
Sizing Information for Dog Clothing
Be sure to check the measurements of each individual item located on the size chart of the item's page. The best way to measure your dog for clothes is from the back of their neck (where their collar would lie) to the base of their tail. Once you get the length of your dog, you will be able to compare that with the length of the item via the size chart listed on the item's page. If you are still in need of assistance, feel free to call us at +1(954)985-8848, and we’ll be glad to help!
How to Order
Orders may be placed by phone Tuesday through Friday from 11am to 5pm by calling +1(954)985-8848, or online through our website at shop.teacupspuppies.com. To place your order online, simply add your selections to the shopping cart and click on the “checkout” link located at the top right-hand corner of the page to proceed to checkout. If you need your order to arrive by a certain date, please be sure to place it by phone, as this is the only way we will be able to confirm whether the items are in stock and eligible for express shipping.
Domestic Shipping
Approximate ship times vary for each individual item and are listed on the item's page. Please note that the timeframes listed are in business days (Tuesday through Friday). All online orders ship via UPS Ground or USPS Priority mail. Express shipping is available on orders placed by phone ONLY and includes the following services: UPS 3-Day, 2-Day, and Overnight delivery for all US destinations, as well as Saturday delivery for select US destinations. Express rates vary by package size, weight, destination, and service selected. Please call +1(954)985-8848 to place your express order by phone. Please be advised that the following ground shipping rates apply to the Contiguous US only and are subject to change.
From $0.01 to $74.99 = $7.99 shipping*
From $75.00 to $149.99 = $12.99 shipping*
From $150.00 to $199.99 = $16.99 shipping*
From $200.00 and up = $19.99 shipping*
*Excludes oversized items such as certain large pet beds, furniture, stairs, strollers, crates, etc.
International Shipping
International shipping is available to many countries, and orders should be placed through our website. The following rates are base rates only and may vary by package size, weight, and destination. If additional shipping is required, you will be notified via e-mail and sent a payment request via shopify to complete your purchase. Please be advised that the following international shipping rates do not include any taxes, duties, or other fees related to the importation of goods into your country.
From $0.01 to $50.00 = $29.99 shipping*
From $50.01 to $99.99 = $34.99 shipping*
From $100 to $199.99 = $49.99 shipping*
From $200 and up = $59.99 shipping*
*Excludes oversized items such as certain pet beds, carriers, strollers, crates, etc.
Shipping & Damage Claims
Any merchandise that arrives damaged must be reported within 72 hours of delivery. Missing items and lost packages must be reported within 60 days of the date of purchase.
Backordered Items
Most items ship within the approximate timeframe listed on each individual item's page. If any of the items on your order are found to be out of stock, you can expect to receive them within 2 to 3 weeks. Because our physical boutique shares the same inventory as our online boutique, we are not able to keep an immediate up-to-date inventory of in-stock items at this time. If you need your items to arrive by a certain date, please place your order by phone to ensure that the items are in stock.