FAQs

Boutique/Shipping FAQ

Online Department - Hours of Operation

TeaCups' Online Department is available Monday through Friday from 11am to 5pm EST. Reach us by phone at 954-985-8848 or by email at info@teacupspuppies.com, and a representative will get back with you by the end of the following business day. 

Sizing Information for Dog Clothing

Be sure to check the measurements of each individual item located on the size chart of the item's page. The best way to measure your dog for clothes is from the back of their neck (where their collar would lie) to the base of their tail. Once you get the length of your dog, you will be able to compare that with the length of the item via the item's size chart. If you are still in need of assistance, feel free to call us at 954-985-8848, and we’ll be glad to help!

How to Order

Orders may be placed by phone at 954-985-8848 during regular business hours, or 24 hours a day / 7 days a week through our online shopping cart system. After adding your selections to the shopping cart, just click on the “checkout” button located at the top right-hand corner of each page to submit your order. If you need your order by a certain date, please be sure to call it in to 954-985-8848. This is the only way that we will be able to guarantee on-time delivery. 

US Shipping 

The approximate ship time varies for each individual item and is listed on the item's page. Please be advised that ship times are approximate, as we are currently experiencing delays due to COVID-19.

Orders will ship via UPS Ground or USPS Priority mail by default unless express shipping is requested and paid for by phone at 954-985-8848. Need your package sooner? We offer expedited shipping services, such as 3-Day, 2-Day, and Overnight shipping for all US destinations, as well as Saturday delivery for select destinations. Expedited shipping service is only available for orders placed by telephone. This ensures that the item is in stock, and that the order is received prior to our daily pick-up time. Express rates vary by package size, destination, and type of service. Please call 954-985-8848 to place your express order by phone.

The following Ground Shipping rates apply to the Contiguous US only. 

From $0.01 to $74.99 = $7.99 shipping*

From $75.00 to $149.99 = $12.99 shipping*

From $150.00 to $199.99 = $16.99 shipping*

From $200.00 and up = $19.99 shipping* 

*Excludes oversized items such as certain large pet beds, furniture, stairs, strollers, crates, etc.

International Shipping

International shipping is available to many countries, and orders should be placed through our website. The following rates are base rates only and may vary by country and package size. If additional shipping is required, you will be notified via e-mail and sent a payment request via shopify to complete your purchase. Please be advised that the following shipping rates do not include any taxes, duties, or other fees related to the importation of goods into your country. 

From  $0.01 to  $50.00 =  $29.99 shipping*

From  $50.01 to $99.99 =  $34.99 shipping*

From  $100 to $199.99 =  $49.99 shipping*

From  $200 and up =  $59.99 shipping*

*Excludes oversized items such as certain pet beds, carriers, strollers, crates, etc.

Backordered Items

Most items are currently in stock and ship within the timeframe listed on each individual item's page. If any of the items on your order are found to be out of stock, you can expect to receive them within 2 to 3 weeks. Because our physical boutique shares the same inventory as our online boutique, we are not able to keep an immediate up-to-date inventory of in-stock items at this time. If you need your order by a specific date, please call it in to ensure that the items are in stock. 

Return Policy

Many items can be returned within 14 days of receipt for exchange or store credit only. Sorry, no refunds. Returned items must be in brand new condition, free of dirt and hair, and accompanied by original tags, packaging, and receipt. Items that are dirty, damaged, or covered in pet hair will be rejected. For sanitary reasons, we are unable to accept returns on pet beds, carriers, dog bowls, and other sanitary products such as belly bands. In addition, perishable items, customized items, and special order items are not eligible for return. Holiday items must be returned at least 7 days prior to the respective holiday. Original shipping charges are non-refundable unless a mistake was made on our part. 

You may cancel your order at any time prior to shipment by calling 954-985-8848, except in the case of any custom or special order items. Once an order has shipped out, or a custom order has gone into production, no cancellations will be permitted.

Instructions:
Return unwanted merchandise along with receipt and completed return form to:

TeaCups RETURNS
5195 University Drive
Davie, FL 33328

Lost your return form? Print one HERE.

You may use any shipping method of your choice, but please keep in mind that we cannot be held responsible for lost packages, so be sure to obtain tracking information and/or insurance for your package. A great inexpensive and convenient method is USPS.com where you can print your shipping label right from home and hand the package over to your regular mail man.

If you would like to exchange your item, please complete the return form included in your package. Don’t forget to indicate how you would like to pay for your new item(s) to be shipped, as your payment was securely processed through Shopify, and your credit card information was not shared with us. If you do not indicate which items you would like in exchange, an e-gift card will be issued to the email address and telephone number listed on your order. The following shipping rates will apply to all exchanges:

From $0.01 to $74.99 = $7.99 shipping*

From $75.00 to $149.99 = $12.99 shipping*

From $150.00 to $199.99 = $16.99 shipping*

From $200.00 and up = $19.99 shipping*

*Excludes oversized items such as certain pet beds, carriers, strollers, crates, etc.

Privacy Policy

TeaCups, Puppies & Boutique LLC does not collect any personally identifiable information on this web site except where explicitly noted, such as on our purchase forms. We will never share or sell your data with third parties without consent.

TeaCups, Puppies & Boutique LLC reserves the right to alter this legal statement without warning.

Terms of Use

By using this website, you agree to the following terms of use.

TeacupsPuppies.com is a web site owned and operated by TeaCups, Puppies & Boutique LLC, a limited liability company registered in the state of Florida.

TeaCups, Puppies & Boutique LLC always attempts to be as accurate as possible. However, TeaCups, Puppies & Boutique LLC does not warrant that product descriptions or other content of this site is completely accurate, current, or error-free. We do promise to try our very best to maintain our web site and our store in the most accurate manner possible.

You may feel free to link to any of the pages on our site, but you may not, under any circumstances, save, edit, repost, and/or reuse any image, graphic, or video file from this website without first securing permission to do so. All content on this site, including, but not limited to: text, graphics, logos, images, and data, is the property of TeaCups, Puppies & Boutique LLC.